Refund policy

We are no longer able to offer "Change of mind" refunds or cancellations. This includes orders placed by accident. This is due to changes to fees and charges we incur during the refund process. 

 

Defective Products

Please contact us if an item arrives damaged or seems defective. Provide the order ID number and detailed information regarding the damaged or defective product and we'll be happy to resolve the issue.

Return Policy
* Returns must be initiated within 7 days of purchase
* Products must be received at the return centre within 30 days of the purchase date for a refund. Original shipping fees and return shipping fees cannot be refunded.
* Items must be in brand new condition, unopened and have their original barcode sticker, original packaging, etc (if applicable) to qualify for a refund.
* Tags must be attached, and sticker seals must be intact or unbroken for applicable items.
* Pencils are eligible for return only if the pencils have not been sharpened (if applicable) and the erasers do not show any usage.
* All returns will be reviewed by our Returns Processing Team to determine if the item is in new, unopened, unused condition.
* Refunds can only be issued to your original payment method once the product is deemed in new condition. At the customer's request, a store credit may instead be given.
*Refunds or replacements will only be issued for manufacturing defects, not for change of mind.
*Pebble Stationery Co. reserves the right to decline refund requests if the product has been used, opened, or in question.